Arji’s Weblog

December 31, 2012

Correlated with ITIL

Filed under: agak serius.., english area, Information&Technology — arji @ 6:21 pm

Strategi Management for IT Services built with next few steps, Define the market, Define the offerings, Develop Strategic Assets, and Preparation for Implementation.

To support the defining the market,we can use Business Relationship Management (BRM) and detailig the demand management. For deeloping the offering we can use the Service Portfolio Management that include service pipeline, service catalog, retired sevices. Next, developing the assets we support by Financial Management. Last,for the Implementation we use the Design Product Management.

To continue,we can now do the Sevice Design, started by Requirement Analysis and Design solution,after that we do the Evaluate Alternative solution. Last, we Procure the solution and Develop the solution. All of that will make a new Service Design Package.

The detailing for Sevice catalog, Service level, Availability, Capability, Continuity, Security and Supplier will handled by Design Coordination.

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